I'M MIRI
Support
We're here to help. Reach out anytime.
Frequently Asked Questions
How do I cancel my subscription?
You can cancel anytime from within the app. Go to Settings → Subscription Management → Cancel Subscription. Your VIP access will remain active until the end of the current billing period. No partial refunds are issued for unused time.
How do I request a refund?
Refunds by platform:
- App Store (iOS): Refunds are handled by Apple. Visit reportaproblem.apple.com to request a refund.
- Google Play (Android): Go to Play Store > Profile > Payments & subscriptions > Subscriptions > select the subscription > Request refund. Refunds within 48 hours of purchase are typically auto-approved.
- Web payments (Korea): Contact us at support@miri.im. Refunds are available within 7 days of payment only. No refunds after 7 days.
- Web payments (International): Contact us at support@miri.im. Refunds are available within 7 days of purchase. Prorated if the service has been used.
What is included in the VIP subscription?
VIP subscribers get unlimited daily conversations with all AI oracle characters, deeper conversation continuity, and priority access to new features. Free users receive 8 conversations per day.
What subscription plans are available?
We offer a Monthly plan and an Annual plan. Prices vary by region. Both plans auto-renew and can be cancelled at any time.
How do I delete my account?
Go to Settings → Account → Delete Account in the app. Account deletion is permanent and removes all your data. If you have an active subscription, please cancel it first.
Is my data private?
Yes. Your conversation data is stored securely and is not shared with third parties for advertising. Please review our
Privacy Policy for full details.
I'm having a technical issue — what should I do?
Try closing and reopening the app first. If the issue persists, please email
cristina@miri.im with a description of the problem and your device type.